Scalable to any size company or organization
24×7 monitoring through NOC and escalation according to defined customer policy
24×7 or 8×6 on-call support (as specified in contract) from DBA team with a 1-hour response time
Defining and maintaining quantitative SLA and helping enhance current service levels
Capacity planning & system architecture (ongoing for existing databases covered under contract)
Applying cumulative updates and security patches
Monitoring and managing database backups
Alert log-file monitoring and review of errors
Trouble-shooting errors, alerts and customer-escalated performance or functionality issues
General health checks/process accuracy
Reporting on state of databases
Instance-level tuning (proactive and reactive), includes memory settings & initialization parameters
Physical file management including binaries, datafiles, logs, backups, exports, etc.
License management (client is responsible for procuring licenses)
General Q&A and expertise sharing
Documentation related to changes or recommendations
Knowledge transfer between client in-house employees and DBA personnel
Preparation, delivery and discussion of monthly RDBA report
